Assignment -8 | Customer Feedback Analysis: Evaluating Satisfaction and Insights Using Excel

Excepted timing : 5 minutes

 
| Customer ID | Survey Q1 | Survey Q2 | Survey Q3 | Survey Q4 | Survey Q5 |
|-------------|-----------|-----------|-----------|-----------|-----------|
| 1           | 4         | 3         | 5         | 4         | 2         |
| 2           | 5         | 4         | 5         | 3         | 4         |
| 3           | 3         | 2         | 4         | 3         | 5         |
| 4           | 5         | 3         | 4         | 5         | 5         |
| 5           | 4         | 5         | 3         | 4         | 4         |
| 6           | 3         | 4         | 5         | 3         | 3         |
| 7           | 2         | 3         | 2         | 4         | 2         |
| 8           | 4         | 5         | 4         | 5         | 4         |
| 9           | 5         | 4         | 5         | 3         | 5         |
| 10          | 3         | 2         | 4         | 3         | 5         |
 
 
Task :
  1. Create a table to store customer survey data with columns for Customer ID, Survey Q1 to Q5.
  2. Calculate the average score for each survey question using formulas.
  3. Use COUNTIF function to count the number of customers giving a score of 5 for each survey question.
  4. Create a radar chart to visualize the average scores for each survey question.
  5. Use data validation to create a drop-down list for selecting different survey questions to analyze

To perform the tasks outlined in Assignment  using Excel, follow these step-by-step instructions:

Steps to Perform:

1.      Create a Table for Customer Survey Data:

2.      Calculate Average Score for Each Survey Question:

3.      Use COUNTIF Function to Count Scores of 5:

4.      Create a Radar Chart to Visualize Average Scores:

5.      Use Data Validation for Selecting Survey Questions: